213 Privacy Policy — Our Commitment to Your Data
User privacy is a top priority at 213. This document transparently explains how we collect, use, store, and protect your personal information when you use our services in Malaysia. Please read it carefully before using the platform.
Information We Collect
When you register and use the 213 platform, we collect various types of information to ensure a safe and seamless user experience. The categories of information we collect are as follows:
- Account information: Full name, email address, phone number, date of birth, and encrypted password collected at registration.
- Identity verification information: Documents such as a national ID or passport that may be required for account verification and financial regulatory compliance.
- Payment information: Local bank account details or digital wallet information used for deposits and withdrawals in Malaysian Ringgit (MYR). We do not store full card numbers — payment data is processed through secure payment providers.
- Device and browser information: Your IP address, browser type, operating system, and device information collected when you access the platform.
- Usage data: Records of in-platform activity such as games played, bets placed, session duration, and user preferences.
- Cookies: Cookie files are stored on your device to identify login sessions, save user preferences, and analyse overall platform usage.
How We Use Your Information
All information collected by 213 is used solely for legitimate purposes directly related to platform operations. We do not sell or rent users' personal data to any third party for marketing purposes. The purposes for which we use your information are:
- Processing account registration, identity verification, and user account management.
- Processing deposit and withdrawal transactions in MYR securely and accurately.
- Providing responsive customer support and helping resolve any account or technical issues.
- Sending account-related information, the latest promotions, and service updates via email or the platform's in-app notification system.
- Monitoring platform activity for security, fraud detection, and regulatory compliance purposes.
- Improving the user experience through aggregated, anonymised analysis of platform usage data.
Cookies & Session Tracking
The 213 platform uses cookies and similar session tracking technologies to enhance platform functionality and usability. Cookies allow us to identify active user sessions, save user settings and preferences, and analyse general platform usage patterns.
We use two types of cookies: session cookies, which are automatically deleted when you close your browser, and persistent cookies, which are stored on your device for a set period to make future logins easier. You can control or delete cookies through your browser settings at any time, though please note that disabling cookies may affect certain platform features.
We do not use third-party cookies for external advertising or cross-site tracking. All tracking is strictly for internal 213 platform purposes.
Data Storage, Security & Third-Party Sharing
213 upholds strict data security standards to protect users' personal information from unauthorised access, loss, or misuse. All personal data is stored on secure servers with SSL encryption and technical safeguards that are regularly updated. User passwords are stored in hashed form that cannot be read by anyone, including our own staff.
User information may be shared with third parties only in the following limited circumstances: authorised payment service providers for processing MYR transactions, authorities as required by law, or technical partners assisting in platform operations under strict confidentiality agreements. We ensure that all third parties involved adhere to equivalent data protection standards.
User data is retained for as long as necessary for operational and legal compliance purposes. Once an account is closed and the mandatory retention period has elapsed, data will be securely deleted from our systems.
User Rights, Policy Changes & How to Contact Us
As a 213 platform user, you have the following rights regarding your personal data:
- Right to access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to rectification: You may update or correct inaccurate personal information at any time through your account settings or by contacting our customer support.
- Right to erasure: In certain circumstances, you may request the deletion of your personal data, subject to mandatory retention requirements stipulated by law.
- Right to withdraw consent: You may withdraw your consent to receive marketing communications at any time through your account notification settings.
213 reserves the right to amend this Privacy Policy at any time in line with legislative changes or system improvements. Any material changes will be communicated via in-platform notifications or your registered email. The date of the latest amendment will be displayed at the bottom of this page.
If you have any questions about this Privacy Policy or wish to submit a request regarding your personal data, please contact the 213 customer support team via the platform's live chat or refer to the FAQ us for further assistance. You can also create an account or log in to manage your privacy settings directly.